What is Mailbox Delegation?

Mailbox delegation in Microsoft 365 allows you to grant other users in your organization access to a specific mailbox. This feature is useful for various scenarios, including:

- Assistant Email Management: Allow an assistant to manage your emails, schedule meetings, and respond on your behalf.
- Shared Mailbox Access: Provide team members access to a shared mailbox for collaborative work.
- Employee Transition: When an employee leaves the company, delegate their mailbox to another employee to monitor ongoing communication.
- Task Delegation: Enable team members to handle specific tasks or projects that require email communication.
- Departmental Collaboration: Allow multiple users within a department to access and manage a single departmental email address.
- Customer Service: Ensure that multiple customer service representatives can access and respond to customer inquiries from a shared mailbox.

Steps to Delegate Access to a Mailbox

1. Open the Microsoft 365 Admin Center:

- Go to the Microsoft 365 Admin Center (https://admin.microsoft.com/).
- Sign in with your admin credentials.

2. Navigate to Users:

- In the left-hand navigation pane, select “Users” and then “Active users”.

3. Select the User:

- Find and select the user whose mailbox you want to delegate.

4. Mailbox Settings:

- In the user's details pane, select “Mail”, and under mailbox permissions, select “Read and manage permissions”.

5. Add Delegates:

- Under “Read and manage permissions”, select “Add permissions”, and select the user that needs delegate access, then select “Add”.

Conclusion

That's it! You've successfully delegated access to a Microsoft 365 mailbox. The delegated users can now manage the mailbox. The mailbox will show up in the users Outlook application on their computer within an hour.

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